Important Information

Schedule of Routine Examinations

Appointments
Except in cases of emergencies, all patients are seen by appointment. Please schedule routine physicals as far in advance as possible.

It is very important that appointments be cancelled at least 24 hours before the appointment time. A $25 fee is assessed for appointments that are not cancelled prior to the time of the appointment. Late arrivals (15 minutes or more) may be asked to reschedule in order to be fair to patients with later appointment times.

Unless previously arranged with our staff, requests made on arrival to have siblings also be seen by the doctor will not be honored unless time allows.

Each Saturday morning, at least one of our physicians will be available to see ill patients with urgent needs at the East office location. Please call as early as possible, after 8:00 a.m., and leave a message with the answering service. A nurse will return your call as soon as possible to discuss any concerns you have and, if necessary, schedule an appointment.

Telephone Calls
If the situation is life threatening, call emergency dispatch at 911.

The telephone is an important tool in any medical practice, allowing us to help you care for your child in many ways. The following information outlines how we can assist you most efficiently and accurately when you call.

We will provide you with handout information and references in anticipation of many of your healthcare questions. Caring for Your Baby and Young Child: Birth to Age Five from the American Academy of Pediatrics is the initial childcare manual we recommend. Please assist us in the care of your child and the management of our time by consulting these sources prior to calling.

Calls regarding routine child care, minor illnesses and prescription refills should be made during regular office hours. You will be asked to leave a message stating your name, phone number where you can be reached, your child's name and age, and a brief description of symptoms or concerns. Since your doctor may be seeing scheduled patients, a nurse will return your call as soon as possible with priority given to the more urgent concerns.

Our nurses will be able to answer your general medical questions and instruct you in the care of most minor illnesses. If they are unable to do so, the patient chart and your concerns will be reviewed by your doctor as time allows between patient visits. In most cases, the return call will be from the nurse of your child's physician. When you expect a return call, please leave your line open and stay near the phone.

If your child is ill and an appointment is needed, please call us as early as possible in the day. If you feel your child is seriously ill or there is an emergency, please state this to the staff member who is answering your call.

Calls after office hours should be made only for emergencies or urgent problems that cannot wait until regular office hours. After hours, your call will be answered by the Physician Exchange. (It may be reached by calling the office number or the Exchange at 262-6262.) The Exchange will contact Children's Mercy Hospital call center and a nurse will attempt to call you back within 30 minutes. Please have the necessary information at hand (i.e. names of medications, the phone number of an open pharmacy, your child's temperature and weight, etc.) If the situation is urgent or you cannot stay at the number given, please indicate this to the Exchange and the nurse will return your call as soon as possible. If your call has not been returned within 45 minutes, please check your phone's working condition, then call the Exchange to verify that the correct phone number was conveyed to the call center.

Billing and Payments

Monthly Statements
A monthly statement will be mailed to you regarding your child's account. We expect all accounts to be paid in full within 30 days from the statement date. If you cannot pay the account in full, please call our billing department to establish payment arrangements.

Insurance
Our office contracts with most of the insurance carriers in the community. For insurance carriers we contract with, we will file your claims for you to your primary carrier and to one secondary carrier. If your insurance requires you to pay a co-pay for services provided, it must be paid at the time of service. For all medical care that is not covered by insurance, payment is expected at the time of service unless other arrangements have been made.

Delinquent Accounts
Any account balance that has not been paid in full after 30 days from the original billing date will be considered delinquent. We will not consider accounts delinquent if a mutually satisfactory payment plan is arranged and honored by the responsible party. Please contact our Insurance/Patient Account Department if you have any questions concerning the above information.

Confidentiality
The confidential nature of the patient-physician and patient-medical staff relationships is always respected at Mid-Kansas Pediatric Associates, P.A. This is a promise we take very seriously. Information in our patients' medical records will only be released if signed authorization is given by a parent or guardian. Information regarding the patient's account is also considered confidential.

Adolescent Policy
As children become adolescents, they begin to assume responsibility for their own health and health care. To encourage this, our goal is to work more closely with our patients during their teen years. We will, therefore, at times ask a parent to leave the exam room so that we can speak confidentially with the teenager. Because it is essential that we have the full trust of our adolescent patients so that they can confide in us if the need arises, we will not divulge any information obtained without the consent of the teen, unless we consider the teen's health at risk. We do always encourage open communication between adolescents and their parents.

Patient Portal

Mission Statement

Important Information

Billing and Payments